Quality Manager

Quality Manager

Location: Blackburn, UK

Salary: up to £80,000

About the Role

We are seeking a Quality Manager to lead and drive quality improvements within a manufacturing environment. This is a critical role in ensuring adherence to quality standards, reducing quality-related costs, and improving customer satisfaction. The ideal candidate will be passionate about fostering a strong quality culture, maintaining compliance, and championing continuous improvement initiatives.

Key Responsibilities

• Lead efforts to instill a strong quality-focused culture throughout the organization.
• Maintain and enhance the ISO 9001:2015 Quality Management System.
• Develop and execute a robust inspection and audit plan, including statistical process control (SPC).
• Oversee the customer complaints system, utilizing root cause analysis methods (8D, 5-Why, Fishbone) to resolve issues and prevent recurrence.
• Collaborate with production teams to meet customer quality requirements and resolve specification issues.
• Monitor supplier performance and manage Supplier Corrective Actions (SCARs).
• Supervise and direct the quality inspection team to ensure daily operational excellence.
• Present statistical data in graphical formats and drive implementation of quality improvement programs.

What We're Looking For

• Experience: Quality leadership experience within manufacturing.
• Certifications: Six Sigma Green Belt, ISO Lead Auditor, or ASQ Certified Quality Engineer/Manager are desirable.
• Strong understanding of ISO 9001:2015 standards, structured problem-solving methodologies, and inspection techniques.
• Proven ability to lead teams, resolve customer issues, and implement process improvements effectively.
• Exceptional communication, leadership, and organization